Shipping policy
Vantage Shipping Policy
Processing & Shipping Times
For items currently in stock, we pack and ship your order within 1 to 2 business days (Monday through Friday).
Standard Delivery: Orders usually arrive within 3 to 7 business days after leaving our facility.
Tracking: As soon as your package ships, we will email you a tracking link so you can follow its progress right to your doorstep.
Shipping Rates
Orders $75 and Over: You get Free Standard Shipping!
Orders Under $75: Flat-rate shipping will be calculated automatically at checkout based on your delivery address.
Note: Shipping rates and promotional thresholds (including our free shipping limit) are subject to change at any time without prior notice.
Pre-Order Items
Some of our featured items or specialty coffee equipment are available for pre-order, meaning they are not currently sitting on our warehouse shelves.
Estimated Timeline: Pre-orders typically take up to 75 days to fulfill, though our team works hard to get them into your kitchen much sooner whenever possible.
Flexible Pre-Order Cancellations: We know waiting can be tough! You are welcome to cancel a pre-order for a full refund at any time before it fulfills or ships out. Just reach out to us with your order number, and we will take care of it for you.
Mixed Orders: If your order includes both an in-stock item and a pre-order item, we may hold the shipment until all items are ready, or ship them separately depending on availability.
Package Protection & Damages
We take extra care in packaging heavy appliances and delicate glass components to make sure everything arrives safely.
If your package arrives visibly damaged or something was broken during transit, please contact us within 48 hours of delivery. Take a quick photo of the damaged box and product, send it to our support team, and we will set things right immediately with a replacement or refund.
Contact us at vantagehomeutility@gmail.com
Shipping Addresses & Delivery
Please double-check your shipping address before placing your order. Vantage is not responsible for packages delivered to incorrectly provided addresses or delays caused by carrier disruptions outside of our control.